Website and Intake Privacy Notice
Effective date: November 1, 2026
Help Me Live Home Care LLC (Ohio entity no. 4385161), 33 Sexton St, Suite 6, Struthers, OH 44471, respects the privacy of individuals seeking care, their authorized representatives, applicants and staff. This notice explains how personal information is handled through our website, inquiry forms and connected services.
For information about how we use and disclose protected health information and your rights, please read our Notice of Privacy Practices (read it here).
Information we collect
We collect the information you provide when you ask about care, submit an employment application or use an authorized service. Care inquiries may include contact information, representative details, service needs and coverage information. Employment applications may include contact details, date of birth, Social Security number, credentials and license details, field experience, work history, three personal references, criminal-history and care-related disclosures, and onboarding documents. Our website does not use advertising or analytics trackers; our hosting provider may record standard technical information for security and operation.
How we use and share it
We use information to respond to requests, coordinate appropriate next steps, evaluate employment applications, complete required screening and verification (such as the Ohio BCI and, where required, FBI criminal records checks; federal and state exclusion lists; abuse and nurse aide registries; license verification; and reference checks), and provide authorized access to our services. We do not sell personal information. We share it only with service providers that operate our systems (Google Workspace, which supports HIPAA compliance under a business associate agreement Help Me Live accepted on April 9, 2026; our website host), screening providers, our payroll provider (SurePayroll), and as required by law. Health information is handled as described in our Notice of Privacy Practices.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has given us personal information, contact us at info@helpmelivehc.com and we will delete it.
Links to other websites
Our website may link to websites we do not operate, such as state agencies, payment services and social media. Their privacy practices are their own; please review their notices before you share information with them.
Protection, retention and your choices
Records are kept in restricted Google Workspace storage, access is limited to authorized staff, and information travels over encrypted connections; no system is completely secure. Please use the designated secure intake or portal process for sensitive documents or health information, not ordinary email or text. We keep records for at least seven years from the applicable start date, and longer when law, contract, audit or legal hold requires; no automatic deletion. You may ask to see or correct your information; we verify identity first. Text messages: optional; alerts and offers are separate; STOP/HELP; no sensitive health information in texts.
Changes to this policy
We may update this notice from time to time. When we do, we will post the new version on this page and change the effective date at the top. If a change materially affects how we use information we already have, we will tell you before the change applies to that information.
Contact us
Privacy contact: Clarence Barnes, 844-444-7493 ext. 700, info@helpmelivehc.com. General questions: 844-444-7493 ext. 2. Mail: Help Me Live Home Care LLC, 33 Sexton St, Suite 6, Struthers, OH 44471.
Notice of Privacy Practices: read it here.